Privacy Policy
Your privacy, confidentiality, and data security are important to us. Learn how Rahi Gateways Private Limited collects, uses, stores, and protects your information.
Please review this Privacy Policy regularly as it may be updated based on legal, operational, or technological changes.
Introduction
1.1 Purpose of the Policy
Rahi Gateways Private Limited (“Company”, “Rahi Gateways”, “we”, “our”, or “us”) is committed to protecting the privacy, confidentiality, and security of personal information shared by customers, travelers, website visitors, business partners, and users of our services.
The purpose of this Privacy Policy is to explain how the Company collects, uses, stores, processes, discloses, and protects personal information obtained during the course of its travel, tourism, hospitality, transportation, visa assistance, and related business operations.
1.2 Scope
This Policy applies to all information collected through the Company website, social media platforms, online advertisements, WhatsApp communication, phone calls, email communication, offline booking forms, customer interaction channels, and travel operations managed by the Company.
1.3 Legal Compliance
This Privacy Policy has been prepared in accordance with applicable Indian laws including the Information Technology Act, 2000, Information Technology Rules, 2011, applicable consumer protection laws, e-commerce regulations, and other applicable statutory provisions.
Applicability
Persons Covered
This Privacy Policy applies to customers, travelers, website visitors, tour participants, corporate clients, vendors, service providers, business associates, job applicants, and users interacting with the Company through online or offline communication channels.
Territorial Applicability
This Policy applies to all users interacting with Rahi Gateways Private Limited within India or through digital platforms operated by the Company.
Information We Collect
Personal Information
Full name, date of birth, gender, residential address, mobile number, email address, nationality, and emergency contact details.
Travel Related Information
Passport details, visa information, travel itineraries, hotel preferences, flight preferences, identification documents, and travel insurance information.
Payment & Billing Information
Billing details, GST information, transaction references, and payment confirmations. Sensitive debit or credit card information is processed only through secure authorized payment systems.
Technical Information
IP address, browser type, operating system, cookies, device information, and browsing activity collected automatically through digital platforms.
How We Use Your Information
Operational Purposes
Travel bookings, hotel reservations, flight ticketing, visa assistance, airport transfers, customer support, tour coordination, and operational communication.
Communication Purposes
Booking confirmations, itinerary updates, travel alerts, customer assistance, complaint resolution, and emergency communication.
Business & Legal Purposes
Payment processing, accounting, taxation, fraud prevention, legal compliance, internal analysis, and business management purposes.
Sharing Information
We may share customer information only to the extent necessary for providing travel-related services and complying with legal obligations.
Operational Sharing
Information may be shared with airlines, hotels, transport operators, visa agencies, insurance providers, payment gateways, destination management companies, and operational partners.
Legal Disclosure
Information may be disclosed where required under law or upon request by government authorities, immigration departments, courts, or regulatory bodies.
Restriction on Sale of Data
Rahi Gateways Private Limited does not sell, rent, or commercially trade customer personal information to third parties.
6. DATA SECURITY
6.1 Security Measures
Rahi Gateways Private Limited takes reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, misuse, disclosure, alteration, destruction, or data theft.
6.2 Restricted Access
Access to confidential information shall remain restricted only to authorized personnel on a need-to-know basis.
6.3 Limitation of Digital Security
While reasonable efforts are made to secure information, no internet transmission or digital storage system can be guaranteed to be completely secure.
Cookies Policy
Use of Cookies
Our website may use cookies and similar technologies to improve website functionality, analyze traffic patterns, understand customer preferences, and enhance browsing experience.
User Control
Users may disable cookies through browser settings. However, certain features of the website may not function properly thereafter.
Third-Party Links
External Websites
Our website or social media pages may contain links to external websites or third-party platforms.
Third-Party Responsibility
Rahi Gateways Private Limited is not responsible for the privacy practices, security standards, or content of external websites.
Marketing Communication
Promotional Communication
The Company may send travel offers, promotional campaigns, newsletters, destination updates, and service-related communication through email, WhatsApp, SMS, social media platforms, or phone calls.
Opt-Out Facility
Users may opt out of receiving promotional communication at any time by contacting the Company or using available unsubscribed options.
Retention of Information
Data Retention Period
Personal information shall be retained only for as long as reasonably necessary for travel operations, legal compliance, accounting, taxation, customer support, and business record maintenance purposes.
Legal Retention Requirements
Certain information may be retained for extended periods wherever required under applicable laws or regulatory obligations.
Children’s Privacy
Minor Travelers
For travel bookings involving minors, information may be collected from parents, guardians, or authorized adults.
Guardian Responsibility
Parents or Guardians shall remain responsible for ensuring accuracy of information relating to minor travelers.
Limitation of Liability
No Absolute Guarantee
While reasonable efforts are made to protect personal information, the Company does not guarantee complete protection against cyber attacks, internet failures, technical disruptions, unauthorized access, or third-party security breaches.
User Responsibility
Users share information with the Company at their own discretion and remain responsible for the accuracy of the information provided.
Policy Updates & Amendments
Right to Amend
The Company reserves the right to amend, revise, modify, or update this Privacy Policy at any time based on legal requirements, business operations, industry practices, or technological changes.
Effective Date
Updated versions of the Privacy Policy shall become effective immediately upon publication on the Company website unless otherwise specified.
Governing Law & Jurisdiction
Applicable Law
This Privacy Policy shall be governed and interpreted in accordance with the laws of India.
Jurisdiction
Any dispute arising out of or relating to this Privacy Policy shall be subject to the exclusive jurisdiction of courts situated in Delhi, India.
Contact Details
If you have any questions, concerns, or requests regarding this Privacy Policy, you may contact us using the details below.
Rahi Gateways Private Limited
Location: Delhi, India
Website: https://rahigateways.com
Email: info@rahigateways.com
Phone: +91-9355909329